FAQ - Indiana & 122nd St. Location
Q1. How many guests can I invite?
A. 25 or 15 children plus your birthday child. Depends on what party package you choose.
Q2. What if I have more than the allowed amount of children?
A. You will be charged $10.00 per child over the allowed amount.
Q3. Will there be someone in the party room to serve my cake?
A. Yes, You will have a party coordinator assigned to your party to help with everything.
Q4. Can I bring confetti or hang streamers?
A. No confetti or silly string will be allowed. If you use them, you will be subject to a $25 clean-up fee. Also no pinatas are allowed.
Q5. Can I bring in my own food?
A. YES, PARENTS PROVIDE: FOOD, CAKE, CUP CAKES, COOKIES, ICE CREAM AND CANDLES YOU MAY ALSO BRING A COOLER OF ADDITIONAL BEVERAGES/CUPS
MEAL POLICY CHANGED AS OF 3/21/2012--YOU MAY BRING YOUR OWN FOOD. OUTSIDE FOOD MUST BE READY TO SERVE. NO CROCK POTS OR WARMERS ARE ALLOWED. IF YOU ARE HAVING FOOD DELIVERED MAKE SURE IT IS HERE AT THE RIGHT TIME BEFORE MOVING INTO THE PARTY ROOM. IF FOOD IS LATE PARTY ROOM TIME CAN NOT BE EXTENDED.
Q6. Can I have alcohol for the adults?
A. No alcohol is allowed in our children's facility.
Q7. When do you need to know my head count if I am ordering balloons or party favors?
A. We will automatically call you the day before your party. At that time, we will take your balloon order. If ordering party favors we will count the children the day of the party so you don't pay for anything you don't use.
Q8. What if less/more kids show up on the day of the party after I have placed my balloons and/or party favors order?
A. We count the children as they come so for party favors you will only be charged for the amount used, so approx. headcount is okay. You may also bring your own party favors or balloons.
Q9. Do I need to bring my own paper products?
A. For your convenience we provide white plates, napkins forks. If you want a themed party feel free to bring your own paper products.
Q10. What if I want more than a 2 hour party?
A. You may purchase as many back to back 2 hour party sessions as you like (no discounted rate). You still play first and eat last. We can not go back and forth from the jump zone to party room. You may add more time if you are the first or last party of the day. $50 per extra 1/2 hr.
Q11. How early should I arrive before my party?
A. You should arrive at the same time as what you put on your invitations. There is another party in our facility, so arriving early will make no difference. It is best to have as little time as possible for the kids to need to wait.
Q12. What else do I need to bring in besides my cake?
A. Birthday candles. You are required to wear socks so please remember to bring a pair.
Q13. Does each guest need a separate waiver even if they are in the same family?
Q14. Am I allowed to tip the Party Coordinators?
A. If you feel that any member of our staff did an outstanding job in helping your party run smoothly and organized or went above and beyond in serving your guests, please feel free to tip.
Q15. Will I be charged for infants and small children attending the party?
A. Any child that is walking and is taking an active part in the party (i.e. jumping, eating, receiving party favors) will be added to the guest list of the party. A child is considered walking and under 18 years of age. Teenagers and adults can only play on 3 of the 8 jumpers.
Q16. What are the start times for the parties?
A. On weekends they are as follows:
Fridays - 4:15, 5:30, 6:45 and 8
Saturdays - 10, 11:15, 12:30, 1:45, 3, 4:15, 5:30, 6:45, and 8
Sundays - 10, 11:15, 12:30, 1:45, 3, 4:15, 5:30 and 6:45
On weekday evenings they are as follows:
Mondays, Tuesdays & Wednesdays 4:15, 5:30, and 6:45
Q17. What do I have to do to reserve a party time?
A. It requires a $75 non refundable deposit (no times are held without a deposit). This $75 is applied to the total cost of the party. We accept cash and credit card deposits (credit card deposits may be done by phone). Payment policy - any payments made towards the party are non refundable if you cancel.
Q18. Is my deposit refundable?
A. No, all party deposits are non-refundable. You must give at least a weeks notice for cancellation or the deposit is non transferable / non refundable.
Q19. How many parties will be going on at the time of my party?
A. ONE!! Our party packages include PRIVATE use of our facility. There may be a party in the party room and one in the jump zone and one in the waiting area but they rotate such that there is no co-mingling of the parties.
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